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Senior Technical Writer Full-time

en Wizeline en Guadalajara (jobs.published_at)

Wizeline is looking for a Technical Writer with a passion for creating high-quality technical content and documentation. Our Technical Writers are key to the successful adoption of our products that drive business strategies forward. The ideal candidate should be great working with a technical team of software developers and technical-minded product managers, to carefully extract information from them and organizing it into clearly written, easily understandable structure. 

Responsibilities:

  • Mentoring the team of Technical Writers.
  • Work with the internal engineering, design, and product management teams to understand the product and documentation requirements as well as the business context.
  • Recommend appropriate documentation strategy for each product based on business and technical goals.
  • Produce high-quality documentation appropriate for an intended audience.
  • Write initial product documentation and enhance existing documentation.
  • Analyze existing documentation to identify missing and inconsistent content.
  • Develop complete, easy-to-understand user manuals, developer guides, installation guides, administration guides, technical overviews, online help, reference guides, release notes, troubleshooting guides, etc.
  • Understand and incorporate the documentation needs of the end users by gathering their feedback directly.
  • Show leadership in driving successful adoption of products through communications and documentation.

Requirements:

  • BS/BA degree required in Computer Science, Engineering, Technical Writing, or equivalent work experience.
  • 2+ years of technical writing experience in the Tech industry.
  • Experience writing documentation for developers (APIs, web technologies).
  • Ability to quickly understand complex technical concepts and make them easily understandable in text, graphics, and sample code.
  • Outstanding native-level written English grammar and language skills.
  • Strong understanding of document structuring, content communications, and presentation techniques.
  • Meticulous with verbal and written communication.
  • Good understanding of programming concepts.
  • Ability to work equally well, both independently and in a team environment.
  • Exceptional time management skills and attention to detail.


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